Refund Policy

100% Money Back Guarantee

We provide a 60-day Money Back Guarantee for DermaTend®

The 60-day Money Back Guarantee applies only to product purchased directly from us through our website or placed through our toll-free phone order line.  Product purchased elsewhere from retail stores, EBay or other Internet sites are subject to the return policies of that particular website or store and you must contact them to claim any guarantees they may offer.

We will refund the product price ONLY

(We will not refund original shipping charges or customer shipping costs to return unused portions of product).

To claim your Money Back Guarantee:

--Call us on 1-775-323-1413 to receive a Return Merchandise Authorization number (RMA#) issued by Solace International, Inc., Monday to Friday, 8AM to 5PM, P.S.T. This number is to be clearly displayed on the outside of the returned package.

--Must provide proof of purchase. (You may use invoice emailed to you when ordering)

--Must provide completely filled Refund Request Form.

--All returns must include the actual product, (either the empty product container or the partially used product and container SEALED in a plastic bag away from the paperwork)

Sorry, but we cannot issue a refund without proof of purchase, remainder of product, Refund Request Form and RNA# clearly written on the outside of the returned package. For Sanitary reasons all returns of product that are not in a separate plastic bag away from the paperwork will be thrown out and no refund will be provided. No refund will be provided for orders over the 60 day period.

--Mail Proof of Purchase, Refund Request Form and unused portion of product to:

 Solace International
 Attn: Returns Department (RMA#______)
 80 Continental Drive, Suite 101
 Reno, NV 89509

All packages must be sent back Return Receipt through the U.S. postal system or signature required through a recognized carrier (i.e. FedEx, UPS, DHL, etc.) Solace International, Inc. is not responsible, and will not issue a credit for any returned package lost in shipping and/or not received.

--Once the refund request is received, we will refund the product price by issuing a refund check directly to the credit card used for purchase (The form of refund will be at our digression). Refunds are processed once weekly. Allow 20-25 business days for the refund to appear on your credit card statement or to receive a refund check.

Returns MUST be in our office within 60 days of the date your order was shipped to be eligible for a refund. (Refund check will be made out to name on order only)

 

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