--Call us on 1-775-323-1413
to receive a Return Merchandise Authorization number (RMA#) issued
by Solace International, Inc., Monday to Friday, 8AM to 5PM, P.S.T.
This number is to be clearly displayed on the outside of the returned
--Must provide proof
of purchase. (You may use invoice emailed to you when ordering)
--Must provide completely
filled Refund Request Form.
--All returns must include
the actual product, (either the empty product container or the partially
used product and container SEALED in a plastic bag away from
Sorry, but we cannot
issue a refund without proof of purchase, remainder of product, Refund
Request Form and RNA# clearly written on the outside of the returned
package. For Sanitary reasons all returns of product that are not
in a separate plastic bag away from the paperwork will be thrown out
and no refund will be provided. No refund will be provided for orders
over the 60 day period.
--Mail Proof of Purchase,
Refund Request Form and unused portion of product to:
Attn: Returns Department (RMA#______)
80 Continental Drive, Suite 101
Reno, NV 89509
All packages must be
sent back Return Receipt through the U.S. postal system or signature
required through a recognized carrier (i.e. FedEx, UPS, DHL, etc.)
Solace International, Inc. is not responsible, and will not issue
a credit for any returned package lost in shipping and/or not received.
--Once the refund request
is received, we will refund the product price by issuing a refund
check directly to the credit card used for purchase (The form of refund
will be at our digression). Refunds are processed once weekly.
Allow 20-25 business days for the refund to appear on your credit
card statement or to receive a refund check.
Returns MUST be in our
office within 60 days of the date your order was shipped to be eligible
for a refund. (Refund check will be made out to name on order only)